FAQs

Find answers to common questions about our products, services, and processes.

Ordering & Customization

How do I place an order for a customized gift?

To place an order, simply select your desired product, upload your photo, choose your customization options (name, message, date, etc.), and proceed to checkout. Our system will guide you through each step to ensure your gift is exactly as you want it. You can also order directly through WhatsApp if you’d prefer.

What image formats do you accept for customization?

We accept most common image formats including JPEG, PNG, and HEIF. For the best quality results, we recommend high-resolution images of at least 1500×1500 pixels.

Can I preview my customized gift before it’s made?

Yes! Once you place your order, our team prepares your design and sends you a digital preview for approval before production begins. This way, you know exactly what your gift will look like before it’s printed.

Can I make changes after placing my order?

You can request changes before you approve the preview. Once the preview is approved, your order moves into production and changes may no longer be possible — so do take a good look before approving.

Shipping & Delivery

What are your shipping options and delivery times?

We offer standard shipping (5-7 business days) and express shipping (2-3 business days), shipped through trusted courier partners like DTDC, Speed Post, and others. We ship all over India. Shipping is FREE across Tamil Nadu on orders above ₹1000.

How can I track my order?

Once your order ships, you’ll receive a tracking number via WhatsApp, SMS, or email. You can also reach out to us anytime to check your order status.

Product & Quality

What is the quality of your printed products?

We use premium materials and high-quality printing to ensure every product looks and feels great. Our frames and gifts are carefully crafted, and we take extra care with every detail — especially faces and fine features in your photos.

What is your Replacement Warranty policy?

We provide a 7 Days Replacement Warranty on customized gifts to ensure customer satisfaction.

Eligible for Replacement A replacement request must be raised within 7 days from the date of delivery and will be accepted only if:

  • The product is damaged during transit
  • You received a wrong product or incorrect size
  • There is a printing or manufacturing defect
  • For products where preview approval is applicable, the final product does not match the approved preview

Not Eligible for Replacement Replacement will not be provided if:

  • The customer uploaded the wrong photo, text, or design
  • The issue is related to design choice or personal preference
  • There is minor colour variation due to screen/display differences
  • Damage occurred after delivery or due to mishandling
  • The request is raised after 7 days from delivery

How to Request a Replacement

  1. Contact us within 7 days of delivery
  2. Share clear photos and an unboxing video

Payment & Pricing

What payment methods do you accept?

We accept payments through Razorpay, PhonePe, Google Pay, Paytm, UPI, Visa, and Mastercard — all through our secure checkout.

Are there any hidden costs?

No hidden costs! The price you see includes the product and customization. Shipping charges, if applicable (for orders below ₹1000 within Tamil Nadu, and for orders outside Tamil Nadu), are clearly shown before you confirm your order. Any additional customisation charges, if required for a special request, will always be communicated to you before we proceed.

Still have a question? Reach out to us on WhatsApp or visit our Contact Us page — we’re happy to help!