Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: August 15, 2026

Information We Collect

We collect personal information you provide directly to us, such as when you create an account, place an order, or contact us for support.

How We Use Your Data

We use your information to process orders, provide customer support, improve our services, and communicate with you about your account and orders.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy or with your consent.

Your Rights

You have the right to access, update, or delete your personal information. You can also opt out of marketing communications at any time.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

Detailed Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

Create an account or profile on our website
Place an order for our products
Upload photos or provide custom design requirements
Contact us for customer support or inquiries, including via WhatsApp
Subscribe to our newsletter or marketing communications
Participate in surveys, contests, or promotions

The types of information we collect include:

Personal identification information (name, email address, phone number)
Billing and shipping addresses
Payment information (processed securely through our payment partners)
Photos and images you upload for custom designs
Order history and preferences
Communication records and support conversations

2. Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, links clicked)
Location information (general location based on IP address)
Cookies and similar tracking technologies
Referral source and search terms

3. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including custom designs
Customer Support: To provide assistance and respond to your inquiries
Account Management: To maintain your account and provide personalized services
Communication: To send order confirmations, updates, and important notices
Marketing: To send promotional offers and updates (with your consent)
Improvement: To analyze usage patterns and improve our website and services
Security: To protect against fraud and ensure the security of our platform
Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (payment processors, courier/shipping partners, etc.)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes
Aggregated Data: We may share anonymised, aggregated data for research and analytics purposes

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure payment processing through certified partners (Razorpay and others)
Regular backups and data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our website
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Restriction: Request limitation of how we process your information
Objection: Object to certain types of processing
Withdrawal: Withdraw consent for marketing communications at any time

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services and user experience

When we no longer need your information, we will securely delete or anonymise it.

9. Photos You Upload

Photos you upload for a custom design are used solely to create and deliver your order. We will not display, use, or share your photos publicly without your consent. If you’re happy for us to feature your design on our website or social media, you can let us know — otherwise, your photos remain private and are used only to fulfil your order.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@magizhcreation.com

Phone: +91 96299 27805

Address: 3/146, Mumtaj Complex, Govt Hr. Sec. School (Opposite), Thirumanur, Ariyalur Dt & Tk, Tamil Nadu, Pin: 621715